42 Gloucester Place, London, W1U 8HF

From the tribunal's reasons on the amount

January to 21 April 2022. … The Applicant cancelled the letting on 20 January 2022 due to family issues and intended to return home. He says that at no time was he provided with the cancellation policy. The Respondent says that at the time of the payment of the deposit he was informed that a cancellation could not be made. It is said by the Respondent that consideration was given to a partial refund but that the Applicant had ‘lied’ about his circumstances and had in fact taken a booking elsewhere. … It is said by the Respondent that the letting was for a hotel room and did not fall within the terms of the Act (presumably this being a reference to the exclusion from the Act of “a licence to occupy housing the purpose of which is to confer on the tenant the right to occupy housing for a holiday”: see section 28). … The Applicant says that he paid the deposit as he was told by staff that if he did not do so they would let the studio to others. Apparently, this was the Applicant’s first time he had tried to rent a property. … His enquiry resulted in a response from the Respondent indicating, so the Applicant believed, that the matter would be dealt within two weeks. It was not and instead on 11 February 2022 the Respondents texted the Applicant stating they were unable to refund “in line with our terms and conditions”. …

An extract from the part of the decision that sets the amount. To keep people's names out, any sentence that might contain one is left out (marked …). The full reasons are in the original decision.

The original

• This decision on GOV.UK
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